1. The service

1.1. Grigmi is an online platform to build and run a business website: website builder, online booking, shop, requests, client list, chat, AI assistants and related tools, available at grigmi.com and its subdomains.

1.2. Grigmi is an electronically provided service: we run the platform on our servers and provide it to you online for the term of your subscription — hosting your website on a Grigmi subdomain or on your own domain, the admin panel, bookings, shop, AI assistants and the other functions of your plan.

1.3. No software is sold, licensed or handed over to you: nothing is installed on your devices, and the platform, its code, templates and design remain ours. You receive the result of the service — a working website and tools in the admin panel — not a right to use or distribute our software.

1.4. We improve Grigmi continuously and may change, add or remove functions. We will not remove a function you pay for without notice and a fair solution.

2. Account

2.1. Give accurate information and keep your password safe. Actions from your account are considered yours. Tell us at [email protected] about any unauthorised access.

2.2. We recommend two-step verification for everyone with access to client data.

2.3. You must be at least 18 years old and use Grigmi for business or professional purposes.

3. Your content and responsibilities

3.1. Your texts, photos, products and other content remain yours. You give us a licence to store, process and display them only as needed to run your website and the service.

3.2. You are responsible for your content and your business: that you have the rights to what you publish, that prices and information are correct, that your website and communication with clients follow the law (consumer protection, advertising, licences).

3.3. Not allowed: illegal content; content that violates the rights of others; malware, phishing, spam; fraud; content harmful to minors; attacks on Grigmi or others; collecting data on your site without a lawful basis; reselling access to Grigmi without our consent. We may remove such content and suspend the account. Report abuse to [email protected].

3.4. Health, financial and other sensitive data: do not collect special categories of personal data through your website unless the law allows it and you have the required basis; you are responsible for that.

4. Artificial intelligence

4.1. AI helps you build pages, write and translate texts and answer questions. AI can make mistakes: check texts, prices and facts before publishing. You decide what is published.

4.2. How AI handles personal data is described in our Privacy Policy, section 4. Do not paste data of people into AI requests unless needed for the task.

4.3. AI usage is limited by your plan (tokens). We may limit usage to protect the service.

5. Plans, trial and payment

5.1. A new website gets a free trial. After the trial, the website works on a paid plan shown in the admin panel (“Subscription”).

5.2. If a plan is not paid, the website stays available to you in the admin panel for 7 days, then visitors see a “temporarily closed” page. Your data is kept as described in the Privacy Policy.

5.3. Prices may change for the next billing period; we will notify you at least 14 days before.

5.4. The subscription fee, AI token packages and add-ons are payment for the service provided during the paid period (hosting and running your website and the platform functions, including AI processing). They are not a fee for a licence or other right to use software.

6. Availability and backups

6.1. We aim for high availability but do not guarantee uninterrupted work; maintenance and events beyond our control may cause interruptions.

6.2. We back up data every hour (encrypted, stored outside the main server). Lists of clients, orders and form answers can be downloaded in the admin panel; a full export of your data is available on request at [email protected].

7. Liability

7.1. Grigmi is provided “as is”. To the extent allowed by law, we are not liable for lost profit or indirect damages, and our total liability is limited to the amount you paid us in the 12 months before the claim.

7.2. Nothing in these terms limits liability that cannot be limited by law, including for intentional harm or gross negligence.

8. Termination

8.1. You can stop using Grigmi and ask us to delete your account at any time ([email protected] or the admin panel).

8.2. We may suspend or close an account that seriously or repeatedly breaks these terms, after a warning where possible.

8.3. After closure you can ask for an export of your data for 30 days; then it is deleted as described in the Privacy Policy.

9. Data Processing Terms (for data of your clients)

When your website collects data of your clients and visitors (bookings, orders, requests, chats, reviews, client records), you are the controller and Grigmi is the processor. This section is our data processing agreement under the Law of Georgia on Personal Data Protection and Article 28 GDPR.

9.1. Subject and duration. We process your clients’ data to provide the service, for the duration of these terms and until the data is deleted.

9.2. Instructions. We process the data only on your documented instructions — these terms and your settings and actions in the admin panel — unless the law requires otherwise (then we tell you, if the law allows).

9.3. Data and people. Types of data: names, phone numbers, e-mail addresses, booking, order and payment-status details, messages, reviews, files people send, visit statistics without names. People: your clients, website visitors, people who write to you.

9.4. Confidentiality. Everyone with access to the data is bound by confidentiality.

9.5. Security. We apply the measures in section 8 of the Privacy Policy: encryption in transit and in backups, separate database for each business, access control, two-step verification, sign-in log, protection against attacks.

9.6. Sub-processors. You authorise the sub-processors listed at grigmi.com/subprocessors. We notify you at least 14 days before adding one; you can object, and if we cannot resolve it you may terminate. We bind each sub-processor by the same data protection obligations.

9.7. Transfers. Data is stored in Germany. Transfers outside Georgia and the EU happen only with the safeguards described in the Privacy Policy (section 6). Personal data of your clients is not sent to AI providers in China.

9.8. Help with requests. We help you answer requests of people about their data (access, correction, deletion, portability) — through admin panel tools and on request.

9.9. Breaches. We inform you without undue delay, and no later than 48 hours after we become aware of a breach affecting your clients’ data, with the information you need to notify the authority and people.

9.10. End of processing. When you close the account, we delete your clients’ data within 30 days (and from backups when they expire, no later than 12 months), unless you export it first or the law requires keeping it.

9.11. Audit. We provide the information needed to show compliance with this section, and answer reasonable written questions.

9.12. Your duties. You make sure you have a lawful basis to collect the data, inform your clients (your website has a privacy policy generated from your settings — review it and add your details), and answer their requests.

10. Law and disputes

These terms are governed by the law of Georgia. Disputes are settled by negotiation; if that fails, by the courts of Georgia. If you are a consumer in the EU, you keep the protection of the mandatory law of your country.

11. Changes and contact

We may change these terms; we will notify you at least 14 days before significant changes. Contact: [email protected].